The Dubai Paperless
Strategy is fully implemented across Dubai. No Dubai government
employee or consumer will require to print any paper documents or transactions
unless they wish to do so. Printing can be done at a variety of locations,
including service and typing centers.
The Dubai Paperless Strategy was conducted in five phases. Each
involves a distinct set of Dubai government organizations. The strategy had
fully implemented throughout all 45 government entities in the emirate. It is
executed through five phases. More than 1,800 digital services and over 10,500
important transactions are provided by these organizations. Collaboration
among participating entities enabled the automation of customer-facing
operations and services, resulting in a 336 million paper reduction. The
technique also saved the Dubai government more than Dhs1.3 billion and 14
million man-hours.
Phase one
The Roads and Transport Authority, Dubai Police, Dubai
Electricity and Water Authority (DEWA), Department of Economic Development,
Department of Tourism and Commerce Marketing, and Department of Land and
Property are the initial six entities. They launched the Dubai Paperless Strategy
in 2018.
Then, stage one resulted in a reduction of almost 72.5 million
sheets of paper.
Phase two
The second phase then began in 2019, with the addition of eight
more entities. Dubai Courts, Dubai Municipality, Dubai Public Prosecution,
Knowledge and Human Development Authority, Dubai Health Authority, Community
Development Authority, Dubai Customs, and the General Directorate of Residency
and Foreigners Affairs.
Phase three
Dubai Corporation for Ambulance Services, Islamic Affairs & Charitable
Activities Department, Dubai Media Incorporated, Department of Finance, Dubai
Government Human Resources Department, Dubai Culture, Dubai Civil Aviation
Authority, Al Jalila Cultural Centre for Children, and the Government of Dubai
Legal Affairs Department were likewise the third phase of the strategy at the
end of 2019. More than 12.9 million sheets of paper saved as a result of the
group’s efforts.
World’s first paperless government
Phase four
In March 2020, phase four began, and also a new group of ten entities
joined the effort to implement the strategy. The Dubai Statistics Center, the
Awqaf and Minors Affairs Foundation, the Dubai Women Establishment, the
Security Industry Regulatory Agency, the Mohammed Bin Rashid Housing
Establishment, the Dubai Sports Council, the Ports, Customs, and Free Zone
Corporation – Trakhees, the Dubai Maritime City Authority, Dubai Air Navigation
Services, and Dubai Airports. The group’s efforts saved more than 11.9 million
sheets of paper.
The ‘100% Digital Stamp’ program also launched in the fourth
phase; with the goal of honoring government institutions who make considerable
efforts to fully implement the Dubai Paperless Strategy and provide smart
services.
Phase five
Then in June 2020, the fifth and final phase of implementation
began. Nine new organizations also joined the effort. Mohammed Bin Rashid Space
Centre, Dubai Aviation Engineering Projects, Dubai Future Foundation, Supreme
Legislation Committee, Nedaa Professional Communication Corporation, Mohammed
Bin Rashid Al Maktoum Knowledge Foundation, Dubai Government Workshop, and the
Directorate General of Civil Defense Dubai. In total, the organization saved
almost 8.2 million sheets of paper.
The Financial Audit Authority of Dubai and Dubai Chamber are two
more government bodies that joined the Dubai Paperless Strategy. The two
organizations met their strategic objectives 100 percent of the time and saved
over 938,000 sheets of paper.
“Four years ago, Sheikh Mohammed bin Rashid Al Maktoum, Vice
President and Prime Minister of the UAE and Ruler of Dubai, had a vision that
no Dubai government employee or customer would need to print any paper document
after 2021,” said Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. He is the
Crown Prince of Dubai and Chairman of The Executive Council of Dubai. “Today,
that promise has been fulfilled.”
The government’s DubaiNow app now provides access to more than
130 smart city services. It is likewise across 12 major categories as part of
its digitalization ambitions and to help
users adapt. |